Refund policy

Before the work starts

If no booster has started your order yet, ask and we refund the full amount.

While the order is running

You can stop an order at any time. We refund the part that has not been delivered, worked out from the price of the order:

• for a rank boost, the price of the rating or divisions still to go;
• for wins and placement matches, the price of the matches not yet played.

Options such as Priority or Live stream are refunded in the same proportion.

After the order is completed

A completed order is not refundable. If the result is not what you ordered, tell us within seven days and we will either finish the order or refund the missing part.

When we cancel

If we cannot start or finish an order, we refund the part we did not deliver. The same applies when we cancel an order because the Terms of service were broken.

Penalties from game publishers

Boosting is against the rules of Valve, Riot Games and FACEIT, as the Terms of service explain. A rank reset, a restriction or a ban is a risk you accept when you order, and it is not by itself a reason to refund work that has already been done.

Your right to withdraw

If you are a consumer in the European Union or the United Kingdom, you have 14 days to withdraw from a contract made online.

By placing an order you ask us to start right away. If you withdraw after the work has begun, you pay for the part already done and we refund the rest, as described above. Once an order has been completed in full, the right to withdraw ends.

How to ask for a refund

Write to support@moonboost.net from the email address the order was placed with, and include the order number. It is on the order page and in every email about the order.

Refunds go back to the payment method used for the order. How long the money takes to arrive depends on your bank, usually five to ten business days.

Payment disputes

If something went wrong, write to us first. It is faster than a dispute through your bank, and we would rather fix the problem.